I do not recommend this company at all. Failure for truth in advertising based on internet speed.
I purchased a data only plan with advertised speeds of 4G LTE. This was to replace my DSL service in a rural area. When I connected my device to the internet it operated at a speed of 5 MBPS. I have great tower reception at my home. I contacted customer service who informed me that speeds were limited to 8 MBPS on all data devices. This information was not disclosed in the terms and conditions nor was it identified on the flier at the store. The customer service rep told me I could receive a refund within 7 days of purchase at the store.
At the store the sales rep informed me that refunds on prepaid services are not allowed. We proceeded to call customer service again who also said they would not provide a refund. The customer service floor manager then proceeded to chastise the sales rep over the phone for even calling customer service.
So despite their failure to properly disclose all limits on their plans, they refuse to refund the money I spent for service that barely qualifies as 4G.
I am currently waiting for a call from the district manager. We’ll see if that actually happens. Based on the service so far, I won’t get my hopes up.
Do not spend your money here.
UPDATE: Cricket Wireless was so kind to ask me to contact them in this thread via their FB messanger. It's been 5 days with no response and no district manager has made contact. Again, I reiterate, do not spend your money at this company. They do not care about the customer.
Terrible employee Cameron! Terrible Manager Molly! Called because I'm a existing customer looking to add lines and phones! The manager tried to protect the very rude employee and then we realized she's the issue also! This is a franchise store and they refused to provide information for us to get a hold of the owner and let them know the very rude employees they have at their location! DO NOT PURCHASE ANYTHING HERE THE WILL LIE TO YOU AND RIO YOU OFF! It's not a company store!!!! I would give them no stares but that's not allowed!
