Chris White16 days agoFrom
I have never had a positive experience at this location. I have had to use this location in the past, and as long as you are buying something, they will treat you marginally. If you want to service your account or ask a question, they get very curt, and make you feel like "buy something, or leave". I will no longer use this location.
Gary Fisher16 days agoFrom
Hillary with the Market location is a rockstar, after a less than favorable experience at the North location she truly answered my questions and explained what was happening. Thank you Hillary
Crystal Runions16 days agoFrom
Went in to make a payment, paid cash and was in store less then five mins. I then get text notification that auto pay was set up. I check my account and someone else's debit card had been added for my auto pay. I immediately removed it and cancelled auto pay. The following week I get a text saying that I still owe $50 or my service will be suspended. After an hour on the phone with customer service and getting no help or answers I leave work early and go in store. I was in store for almost 2 hours while cameras are reviewed. They tell me my billing date had been changed and that I was charged for changing my bill date and my month of service was prorated to that billing date change, even though I never asked to change my billing date. They made me pay an additional $50 to keep my service and resolved nothing even though they screwed my entire account up. Come to find out it happened while the store manager was the only one working. Also they claim the billing due date should not have been able to be changed in store even though there was no record of me calling in and requesting said change. Will only be going to the cricket on sprague by Walmart from now on.
