UPDATE 2: Our water is still yellow and murky after 4+ months of installing our Culligan system, and their tech just informed us it’s because they didn’t install the proper devices for our filtration.
I’ve been waiting for Sherri to provide a resolution for 2 weeks and have not received any updates.
UPDATE: The branch manager Sherri was very responsive to my concerns and immediately fixed the water softener. They still seem to be experiencing a staffing shortage, but the staff they do have are amazing, wonderful people who all deserve raises (shout out to Mark, Darlene, and Jim who are the reasons I’m still a Culligan customer).
Original Review: A word of warning to potential customers: Culligan of Snohomish is severely understaffed and therefore struggling to service its customers. The employees I’ve spoken with have been very kind, but they don’t have the staff they need to do their jobs - my guess is that Culligan, like so many other companies, isn’t paying their employees what they’re worth.
I became a customer two months ago and have already experienced: 1. An incorrect order, 2. Faulty equipment that’s costing me $$$, and 3. Difficulty scheduling with their office.
Here are the details of each issue:
Since this was a main selling point, I feel like I’ve been victim to a bait and switch.
I’m told smart panels are on back order, so I’m not sure when this will be resolved.
I’m waiting for confirmation from the Snohomish office and hope they will respond soon.
Additionally, I had to call their office 5 times about the smart app issue before someone finally put me on their schedule. Left messages the first four times and no one ever called me back.
They’re severely understaffed and this is what you can expect as a customer.
If the first two issues aren’t resolved, I will likely pursue a refund.
