Nancy Knodea month agoFrom
My husband and I started looking for a new propane heating stove in late June, and we finally decided on a beautiful Jotul from Custom Hearth Fireplaces. Rebecca kindly met us at the store on her morning off so we could both meet with her, and she kept in contact throughout the purchase and installation. The stove was installed a week ago by a couple of very professional and helpful installers, and we've been completely happy with it. The workmanship, quality and detail of the stove are impressive, and it heats up quickly and quietly. We're thrilled with our purchase, and we highly recommend Rebecca. She was knowledgeable, professional and was always available to answer any questions.
Bob Greenberga month agoFrom
I called about purchasing a wireless thermostat control for our propane stove after a service tech from another shop had told us that we needed one because the wires connecting our existing thermostat to the stove were defective. The sales man at Custom Hearth walked me through a simple test that showed that the wiring was all right and that all we needed was an inexpensive replacement thermostat. I came by to purchase one from them, but they didn't have what we wanted in stock, so he directed me to another source. All in all, Custom Hearth saved us almost two hundred dollars and got nothing in return for their excellent service, other than this favorable review.
Barbara Vittitoea month agoFrom
From start to finish our experience with Custom Hearth was outstanding. We worked with Rebecca on the front end, selecting from the showroom, purchasing, and with overall communication. She was the best. Then we had the very awesome installers, Aaron and Mark, who arrived on time and completed the install without a hitch. What a professional and pleasant team they are! They installed the Jotul GF 305 in our home and we are more than pleased with how the entire process went. From start to finish, the process exceeded our expectations. Thanks everyone at Custom Hearth, Poulsbo.
Main location8418 18657 WA-305 # A Poulsbo Washington 98370 US(360) 779-1331
