Primary Location
Amenities
Payments
Credit cardsDebit cards
Service options
DeliveryIn-store shopping
Accessibility
Wheelchair accessible entrance
Planning
Quick visit
I dropped off a script on Wednesday morning and she said they would call me when my prescription was ready. I called Friday afternoon to see when it would be ready. She said it had been ready since Thursday morning. She also failed to mention that they close at 6pm. And they are not open on weekends. Which I only found out by showing up at 630 on Friday. Of Memorial Day weekend.
So now even though I dropped off the script on Wednesday and it was ready Thursday, I won't get my meds until Tuesday.
Awful customer service. Even worse because it affects people's health.
The only thing worse that their in-person pharmacy is their mail order service, which I am required to use because of my health care insurance. In the past five years, I can't think of a single occasion where they have not screwed something up. They never have my meds in stock because they are a "specialty" pharmacy; they will tell you that if you call ahead they will order, but they will not. I have been on the phone now for 20 minutes and they still cannot tell me whether or not they filled a prescription that I dropped off three days ago. And now they have transferred me to the corporate help desk... as if some dude in Texas can check the bin in Seattle to see if my script is ready. I have often been without meds for several weeks while they fix their mistakes, which means going back to my doctor and getting a 2 week supply, which I pay for myself, because they will only pay for 90 days, yet... well, you get the idea - you are screwed no matter what. The house always wins.
Well, thank goodness the corporate shareholders are getting a hefty dividend for all these "savings". Because, isn't that really what matters when it comes to health care?
