Sabela Butters7 days agoFrom
Received my medications on a timely manner but was extremely disappointed with my Prevar 20 vaccine appt., which was scheduled for 12pm, 01/10/2024. Arrived at CVS at 11.30am to pick up medications and told the technician to check me in for the Prevar vaccine. She spoke to the pharmacist behind the counter who told her that they ran out of that medication! Why was I not notified via text? The technician told me to call tomorrow before 11am to check if vaccine is available! This is not acceptable! Customer should be notified if vaccine is not available. Till this moment, 6.14pm, I have yet to receive any text message regarding my "scheduled" Prevar 20 vaccination! Very unprofessional and unreliable customer service!
N C7 days agoFrom
The over the phone automated system is quirky and never works right. The texting system that notifies me of prescriptions being ready only works half the time. Due to both of these situations I always have to end up speaking to a person to make sure my prescriptions will be filled on time and are ready for pickup. CVS really should do something to improve their system. The staff are always polite and friendly so that is a plus.
Eryn7 days agoFrom
Would literally give negative stars if I could. If my insurance didn’t require me to go to CVS and there was another one in the tri I’d immediately quit going here. I just spoke with someone named Brian who was beyond rude. He didn’t warn me before placing me on hold with their blaring hold music he was incredibly unhelpful as well. He essentially asked me how to do his job for him. I attempted to get a prescription filled in Spokane as I’ve been here for two weeks. It wont be filled before I return to the tri. So I was asking if it could be moved back and he was clueless and again so rude.
Their new automated system is also AWFUL!!! It makes it incredibly difficult to speak with someone in the pharmacy and pushes their app (which I have and use religiously) however I have certain prescriptions that require me to speak with someone to get them refilled. Overall I’m extremely dissatisfied with this pharmacy and Brian I hope you have the day you deserve!
