Using this pharmacy for the past year has me wondering if I'm actually insane enough to stick with them for so long. It's unfathomable how bad this place truly is.
If you call and need to talk to a pharmacist? Yeah, right. Good luck with that. I've (and I mean NO exaggeration) been on hold for 2 or 2.5 hours and just had t hem hang up. Or not pick up at all. They don't answer the dang phone and when they do, it feels like it's most giant inconvenience ever for them.
Refilling a prescription can also be a nightmare. I have an anxiety medication that has 2 different prescriptions because my provider sent one in earlier. They can't seem to figure out that one has refills, one doesn't, so they tell me they need to talk to my doctor. But they don't need to because one still has refills. They just see the one without any and say there's none left, even though the app says there is.
Also, if you fill a prescription online, through the app, or over the phone, expect it to not get filled for up to 5 days for some reason. You HAVE to call back like an hour after you fill them and select the option through the automated line that you need it sooner.
The people inside are extremely rude and seem like they just don't care. Any time I've had questions they've made it seem like it was a problem for them to answer and it makes me feel very ashamed that I even have questions so I just avoid them now.
I also have two insurance plans and they can never seem to figure out which to bill which can lead to pricing discrepancies and me wasting my time having to go back in and tell the rude staff that I want to fill ALWAYS will insurance plan A, rather than plan B.
It blows my mind how difficult they make the most simple of things. I've never in my life dealt with a more frustrating Rx experience and I'm so thankful that I moved pharmacies a couple of months ago to a place that answers the phone, sounds happy to answer my questions, knows which insurance I use, and doesn't waste my time.
Avoid CVS if you can because this problem is not unique to this location. However, avoid THIS woodinville CVS at all costs. There is absolutely no excuse for how horrid the experience is. I've even complained to corporate multiple times and absolutely nothing has changed and I doubt it will.
WORST PHARMACY IN THE COUNTY!! I came in to update my insurance and pick up a prescription. When I got to the desk there was no line! When I told the person behind the counter I needed to update my insurance on file, I got pushed aside and told that I had to wait 20-30 minutes. I told them I just wanted the account updated, I could pick up my prescription later. They rudely told me that I had to either wait or leave my insurance card, which I would never do. Do not go here, the staff are under trained, rude and have no idea what customer service is! I transferred all my prescriptions to another reliable pharmacy and I will never be back! This location should be closed due to the lack of staff and the horrid customer service.
