Ridiculously understaffed pharmacy. Excessive wait times to drop off and pick up medications. And good luck getting them on the phone.
Unfortunately, there is very little competition in the American pharmacy industry. CVS and Walgreens control more of the market than all of the other pharmacies in the U.S. combined. And many insurance plans effectively force you to go to either CVS or Walgreens.
The customer service at CVS (and Walgreens, for that matter) is horrendous. They’re understaffed to the extreme — so they can squeeze out as much profit as possible. It often takes multiple phone calls and 10-20 minutes on hold before they even pick up the phone. They never bother to check whether medications are in stock — sometimes because the pharmacy staff is lazy, but more often because they’re totally understaffed.
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This is an excerpt from a January 2020 New York Times article:
[In letters to state regulatory boards and in interviews with The New York Times, many pharmacists at companies like CVS, Rite Aid and Walgreens described understaffed and chaotic workplaces where they said it had become difficult to perform their jobs safely, putting the public at risk of medication errors.
They struggle to fill prescriptions, give flu shots, tend the drive-through, answer phones, work the register, counsel patients and call doctors and insurance companies, they said — all the while racing to meet corporate performance metrics that they characterized as unreasonable and unsafe in an industry squeezed to do more with less.]
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This CVS is no exception. Ridiculously understaffed pharmacy. The irony is that these mega-pharmacy chains sold regulators on the absurd notion that less competition would actually improve the customer experience.
24 hr pharmacy. Great employees. Nice little shopping center by Subway and Coffee shop, McD’s and CarlsJr. 2 blocks East
If u have to wait an hr for a prescription then go walk to Douglas Park 2 blocks north or check out Big waves Laundromat 1 block west
