Pete Louzan18 days agoFrom
The pharmacy on Southern Artery Quincy is a complete dumpster fire. I will preface this with the fact that this could corporate understaffed them, however as a healthcare, professional, I feel acting professionally and taking care of your customers is paramount, regardless of staffing or corporate issues.
I now have two stories now about poor experiences at this particular CVS.
- My son, who has a disability, had his meds refilled here and they is overcharged him by not billing his secondary insurance. When I called, they said well it just didn’t go through so this is what you have to pay. My wife, a nurse psychotherapist, and myself a psychotherapist both went in on multiple occasions and were treated extremely rudely and unprofessionally. I spoke to the pharmacy, manager who said it wasn’t their job to make sure insurance was billed correctly. We then moved my son’s meds and ours elsewhere.
- The second story my sister-in-law‘s dog has diabetes went there thinking it was only going to be under $50 a month as stated by her vet. Southern Artery CVS told her it was $170 for insulin and needles. She is undergoing cancer treatment and this is a lot for her and she considered putting her dog down due to this misinformation. The vet assured her that it should not be any more than $50. She suggested we go to Walmart. I went to Walmart in Quincy they were fantastically professional and extremely helpful and rather than $170 we paid $37.46, almost 5 times less than what CVS Southern Artery would have charged us. I’m not a fan of Walmart, but I will say that the pharmacy folks in Quincy are amazing.
CVS on Southern Artery is a NO GO zone get your meds elsewhere CVS in braintree is terrific which makes me think this is a Southern Artery CVS issue not a CVS as a whole issue
The sad thing to me is for years we went to the CVS on Southern a Artery all the staff knew us we knew them. They were extremely friendly, helpful and professional. At this point they seem to not care whatsoever about their patients which we all are they only want to get stuff out the door. They do not care if they overcharge people who are unable to figure out that they are being overcharged in the downstream effects for underprivileged, elderly or disabled, people could be catastrophic. To the manager of the pharmacy at Southern artery shame on you as a therapist my first order of business is to take care of my patients. The people that privilege you by using you as their pharmacy, are your patients, you should be taking care of them not taking advantage of them.
Tara Calnan18 days agoFrom
Will never be going back to this location. I received conflicting information about a prescription - it had been in process a week ago, but then seemed to be cancelled. A tech told me today that an order was placed just this morning and then a man who identified himself as the pharmacy manager told me she was wrong and "he's the manager so he has more information" and the order was placed a week ago but back logged due to supply issues. I am out of the medicine and need it filled and the tech was trying to help by seeing if another location had it but the manager said he needed her to get back to work and he "didn't have time for this". Unbelievable. Their work is to fill our medications and he was unwilling to help and incredibly rude. Go elsewhere.
Roberto Peguero18 days agoFrom
If I could give it a 0, I would. It has become worse within the last year. I have been left for over 15 minutes waiting and then they come back like I wasn’t waiting for long. Not even an apology. I got an apology once because they forgot I was waiting (literally). You have to go just so they can expedite the prescription for you to get it in an hour or so. Staff is never happy. Today, I went and they were on their phone like there was no one at the window. Always “short staffed”. Definitely moving all my medications elsewhere after today.
