Amber Lynne Aufdenberg2 days agoFrom
If I could give this location zero stars I would. I had the pleasure of returning an unneeded item yesterday. When I called to find out info on why my refund has not been returned to my bank. (Bank states the return is pending on CVS' end, meaning they haven't processed it yet, smdh) the clerk Maria gave me pure teenage additude. Like I was bothering her at work, when asking a question about why my money had not been processed yet. She put me on hold mid sentence. When I called her back regarding her manager's name, she said she had customers; I am pretty sure that I am considered a customer. She did not have time to give me the manager's name. But she had time to say all that though, and put me on hold again. I had to call the pharmacy in order to get the store manager who was currently working name. The two-head managers which are working tomorrow, names. And the customer service number in order to Lodge a formal complaint. And had block my number in order for them to anwser the phone and not put me on hold instantly. Also, in order to speak to Chris the current manager working. Who assured me he's never had a complaint about this person before. Right I seriously doubt that. So, if you want your day to be ruined and get attitude or feel like you being a customer is in any way shape or form a terrible thing...... Go to CVS and deal with Maria and Chris and the rest of their staff, excluding the pharmacy that is. What happened to the customer's always right or what happened to the customer being treated like a person? Worst CVS experience of my life! Have you I'm from CA, but lived in 10 different states and several cities across this country. #WorstCVSEver
mark leonardo2 days agoFrom
Worst ever zero stars. Asked a question to this young ping and treated me like trash while I was level headed he had a bad demeanor I will never shop here again I would drive way across town to the other one even though this one is walking distance. I work customer service and for me to say this place is bad. Even though I deal with customers myself is an eye opening to customers that want to be treated like human being so beings I rarely take time for a review but wow. My experience ruined my night and made m question if I really want to live in this town any longer because this towns service is horrible. But no other place is as horrible as employees at this place
Gram Jax2 days agoFrom
Excellent customer service and pharmacy staff! Yall who yapping about pharmacy taking forever or out of stock medications, get educated in pharmacy and work on the other side and u will then understand why. Try filling 1000+ medications a day then an unexpected occur such as short staff or maybe system goes down that then backs up the orders. You do know that the staff has to answer calls, fill medications in which they have to count manually and sometimes even for 90 day supplies, do cashier duties, call insurance, and take in the orders so they are not octopus with many arms. People are so lazy they ask the pharmacy staff to call insurance or Dr. When it makes it much faster to call own so the staff can continue to fill and not cause a back up.. Furthermore, the pharmacy can only order a limited amount of medications from pharmaceutical companies thus why sometimes medications get out of stock especially during flu season.there are regulations and procedures so think before you speak. You idiots the pharmacy is not a warehouse or medications lab so before you rant use ur heads
Main location2539 N 11th Ave Hanford California 93230 US(559) 585-3960
