melissa hopkins6 days agoFrom
Need to fill a prescription and long line when I drove by today. At least a 45 minute wait. Tried to call to make sure prescription is ready and no one answers the phone-after 5 minutes with an automated machine prompting me, I got a prompt to leave the pharmacy and voicemail and they will call back at their convenience. What kind of customer service is this? I need to find a new pharmacy!
Chris Gunderson6 days agoFrom
The employee named Amy H. A from the Renton store made my experience 5 stars. CVS should find more employees like her!
Renna Mothershead6 days agoFrom
If I could give these guys 0 star rating I would! They are extremely rude to there customers refusing to come out and talk with them. My fiance scheduled an apt on there website to get a very important physical done for work and he made the apt brought in his Phone, ID, Insurance card and something else he needed for the apt. Like it says to on the website after you make the apt. He gets in there and the doctor comes out and she says that he needed to bring in his paperwork for it and he didn't know that it did not tell him to print any paperwork out and bring it with him like she is saying it did. And my fiance has been there before to get this same thing done a year or so prior to this and they had his paperwork there already for him and instead of letting him run across the street to print it out really quickly or them printing it out for him like they have done in the past they completely refused to help him out or give him a chance and just told him his apt was now cancelled. So he walked out and came out to the car to look over the website and see if he just mistakenly mis read it and he looked over it very carefully and no where on there did it say to bring any paperwork with him so he went back in all nice and calmly and he asked to talk with her again and kindly and calmly explain that he didn't know about the paperwork and she refused to come out and talk with him or even give him a chance to fix it. We will no longer be going back there and are very extremely upset about what happened! So for future customers if you decided to make an apt with these people just know what you are about to get into and I hope that your apt goes better then my finances did. But we will not be recommending anyone to be going there for appointments.
