Gal Lovette11 days agoFrom
I love the blizzards. i love the chicken baskets with gravy. The only reason I give this place 3 stars is because they use 3rd party delivery services who can steal and not be held accountable. GrubHub did not deliver my order. They refused to refund me or offer any live customer help. Please stop using fraudulent 3rd party delivery.
brittney vanstelle11 days agoFrom
This is the one time I wish 0 stars was an option. I ordered an Oreo blizzard cake for my fiances birthday on Thursday I normally get a cheaper cake but wanted this year to be special so I splurged a little, I paid extra for customization/a picture of my fiance and our dog to be on the cake. I received a call from them the same day to confirm my order and pick up time, which would be Sunday at 1pm , when I came in to pickup the young woman brought out a plain cake with no picture and pink icing, this is for a 27 year old man who unfortunately does not prefer pink writing. The order form clearly said red. I tell the cashier the issue and she apologized and went to call her manager, who informed me the picture machine wasn't working, and he didn't know about the icing, but said he would call me shortly as he couldn't do anything when he's not there and he assured me I would be "taken care of" the woman then told me she could change the icing color, and it would be simple. I said okay and waited. This whole process took about an hour and I ended up with a cake with red gel and pink frosting from before smeared all over the cake behind the icing. I was so disappointed but since I was late to his party I had to take the cake and hope to be taken care of later. I would have been better off with a cake for 16$ at Safeway. Fast forward to now I get a call offering 50% off my next cake. My next cake??? Why would I trust them to do a cake again. They had 2 days to call me and tell me the picture machine wasn't working, so I could go to another dairy Queen. They wrote in pink icing and absolutely ruined my fiances cake. They then said they didn't have the power to do a refund, however after I finally voiced my discontentment fully they offered me a $10 refund. So they lied about being able to refund and did not take care of me leaving me with a messed up cake and an awkward situation, not to mention the cake was $60 and looked like a butchered mess. Don't put yourself through this and order from another dairy Queen.
Chelesea Lynn.11 days agoFrom
The customer service here often lacks. I came through 9/19 only wanting some tenders tossed in bbq. No fries or anything, and they had no button to charge a 3-piece tossed in BBQ without the combo, therefore wouldn't accommodate. I could only get the sauce on the side, or buy the 4 piece w fries. I tried asking if i could be charged for the sauce so they would toss it for me and they said they couldnt do that. The manager that the initial employee called over when I asked for the accomodatiom was rather rude. This was a simple request that could've easily been filled. Bummed. I just wanted sauced tenders 🥲 decided to leave instead of continue the back and fourth.
