Hey! I want to express my gratitude for Tonya Degrood. She absolutely went above and beyond for my elderly mother and I feel she deserves recognition and praise!!! Mom is 82 years old. She stayed at your hotel to take an early morning flight for her first trip to New York City. She was nervous and concerned about every detail. Firstly how is she going to get to the airport at 4:30am. You have a shuttle, so that’s an easy choice. Unfortunately mom’s room was in the 2nd floor. With a big heavy suitcase. That’s when Tonya took over. Tonya took note that mom would NEED help to load her bag. And in the morning a wonderful member of your staff helped my mother with her bag AND helped her down the stairs. Nice move!!! Tonya also noted that mom would miss your breakfast. And a person of her age will need something to eat so early especially when traveling under stress. Again Tonya stepped up and dug up a nice quick bite to eat for mom. I hadn’t even thought of that! I am so impressed with the customer service and care my mother received from Tonya Degrood. She really set the tone for a wonderful memorable trip. Thank you Tonya, and know that your humanity means something to the World.