MANAGER VERY VERY RUDE! - REFUSED TO GIVE US OUR MONEY BACK OR EVEN REPLACE THE MISSING COMBO. - Order taken time: 10:26pm TABLE: 40 EMPLOYEE ORDER TAKEN BY: Jaime P
Names Juan at least that's what he gave me after hanging up on me. My husband came to this location & ate there and before leaving ordered 2 combos to go. He got home and noticed he only recieved 1 combo. He called location to speak to Juan and he was very rude to my husband basically accusing him saying he did recieve it and if we wanted to come back they will check the cameras and etc to verify. - Why go to the extent of checking cameras when you just made money off 4 people eating in your restaurant plus ordering to go 2 meals paying valid money? - Juan does not need to be managing anything. He's so very unprofessional about " making it right " with his customers. - He sounds very unsure of himself when my husband said order was missing he asked " Did you check the bag " my husband told him he wouldn't of thought he would of had to considering. Then the manager said he checked it and it was there. Why ask did my husband check it then say he checked it? Then blamed my husband for not checking the bag.
We want our money back for this and I'll go to full extent until we recieve it & a apology from this owner for his conduct.
Missing Item: All American Slam
