Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I asked if they had called my name, they said no and that I would be seen shortly. Hours went by, and I asked what the waiting time would be. They said they called my name at a time prior to when I had asked about my name being called as stated prior. I couldn't be seen today as a result. The employees were polite but they couldn't fit me in anywhere and didn't seem to pick up on the fact that if my name was called, why was I told it wasn't called and that I would be seen shortly which resulted in an extra 2 hours of waiting.
Mistakes happen, but training should be conducted. If I were told that my name had been called and I missed my chance I could have just re-entered my information and waited so that I could be seen today. Now I need to come in another day. They said that my name was on the list at a time later than it was taken off the list. How does that work?
