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Customer Reviews3 Reviews
2.9
Karen Sze13 days ago
From
Reached out to Josh, the general manager of this store to ask about the Herman Miller Aeron chair. We made an appointment for him to demo the chair for me on Monday. When I called at the scheduled time, he just told me to get in touch with his associates instead. It felt like a complete brush off. I then spoke with Gary at the store who told me he was too busy and would call me back. He never did.
I have to say I am quite disappointed in the customer service I received. You'd think a store that sells highly priced furniture would treat their customers better. I am completely unimpressed. Needless to say, I took my business elsewhere.
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Jiahui Yang13 days ago
From
Poor customer service, I have already returned parts of the items to store over one month ago, but they haven’t issued the refund now.
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Logan Craig13 days ago
From
I had the pleasure of working with Stephanie who went above and beyond to help me for nearly a year with an Eames Aluminum Group Chair that had some shipping issues. Stephanie’s knowledge of the products and her customer service was second to none. Stephanie helped me in resolving shipping damages and making sure the final product was in perfect condition. I am extremely grateful for her help and highly recommend Stephanie and Design Within Reach for anyone in need of a high-quality piece with exceptional customer service.
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