Jessica Schilke17 days agoFrom
I had an exceptional experience at this DHL location, all thanks to Will. Shipping my complicated item felt overwhelming, but Will’s expertise and dedication helped the process go smoothly. He went above and beyond, explaining every step and helped find resources when there wasn’t a clear answer. His proactive approach and attention to detail stood out, making me feel well-informed and valued as a customer. I highly recommend this location for anyone looking for shipping.
Daisy R17 days agoFrom
Excellent service. I drove from University Place to this location because it was the closest DHL. Will was very professional and answered all of my questions. He took his time to explain everything and gave me an ETA. Surprising that’s the exact time it took my package to arrive to its final destination in Mexico and It arrived safely overnight. The price was very affordable and half of what I thought I was going to pay. This was my first time using their service and I will for sure use them again.
Blair and Abi17 days agoFrom
My experience was absolutely awful. I had an order shipped from Scotland. I had intended to reject the shipment as the company instructed me to do to comply with their return policy. DHL indicated the package would require a signature; however on the day of delivery, and only 2 hours before the delivery, they sent a notification saying it was ALREADY passed off to a 3rd party. I was at work and not able to see this notification, and was NOT informed the 3rd party would NOT require a signature. The 3rd party dropped the package off without a signature. My attempt to resolve the issue with DHL ended with them telling me I should have been keeping up with the online tracking, they cannot tell me who the 3rd party was, and they are unable to return the package without me paying for the shipping. Overall the experience sucked. Their "tracking" is inconsistent and unreliable. They do not keep track of who they pass the package off to which seems incredibly sketchy, and their customer service sucks. I decided not to order from the company again just to avoid the possibility of using DHL again.
Main location34507 Pacific Hwy S Suite 5 Federal Way Washington 98003 US(253) 878-5648
