Dillard's

Primary Location

Main location600 Baybrook Mall Friendswood Texas 77546 US(281) 486-0700

Department store chain with apparel, shoes & accessories, plus beauty products & home goods.

Amenities

Payments

Credit cardsChecksDebit cardsNFC mobile payments

Service options

DeliveryOnsite servicesIn-store pickup

Amenities

Wi-FiRestroom

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Men's clothingWomen's clothing

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Customer Reviews

3.8

4 Reviews

Lisa Cisneros25 days ago

From

My mother recently passed away. Before she did she went shopping at Dillards. It was her favorite store and mine until today. I returned a few items she bought, but was unable to return a top she purchased on 65 percent off because it was passed the 3 day return policy. I thought surely they would make an exception due to the circumstances. Because how heartless and compassion less can one be. After speaking with Lori an Assistant Store Manager about my situation. She stated they could not make an exception. I thought ok, let me try speaking to the Store Manager Mrs. Williams. Again, condolences were given but no return. It's not even about the 18.90 dollar shirt, it's about the principle of the matter. What happened to making the customers happy and the customers are always right. My family and I have spent thousands of dollars at Dillards. Now, they have forever lost a loyal customer. I mean, how can I ever shop at a Dillard's store again with those types of values? I can not and I will not!

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Michelle Kelly25 days ago

From

Dillard's is a fine store that often has so many things that look good, I often pause so I can come back again when I have more room in the car! - Happy shopping

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N W25 days ago

From

The customer service associate representatives in the shoe department, Claudia from Esteé Lauder, and the lady from housewares were extremely patient, polite, kind, and helpful as I made my selections. I wish I could remember the other two ladies' names. Shopping 8-8-24 at Dillard's in Baybrook Mall (Texas).

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