I will NEVER buy another product from Costco that requires Direct Connect Connections to do installation. I love Costco, but can’t believe they expose their customers to this contractor.

As so many have said, DCC is horrible about keeping their appointments and communicating when they will miss a schedule they agreed to. For me, like others, they cancelled the 1st scheduled delivery the day before and then showed up hours late for the next scheduled delivery (the following week). Unfortunately, that is to commonplace in today’s world. I wish it was the worst part of the experience.

My bigger issue with DCC is they are dishonest and don’t stand behind their work. Their installer made a mistake while installing our dishwasher. Mistakes happen. Water leaked from the dishwasher supply line damaging the ceiling of the bathroom below and the hardwood flooring in front of the dishwasher. The inspector they sent (who also was a no show the 1st scheduled day) confirmed the supply line had only been hand tightened. Since tightened correctly everything has worked fine. However, DCC’s office contacted me nearly a month later instructing me to file a claim against Bosch. I explained I didn’t have a claim against Bosch since the dishwasher works fine and no parts were replaced or fixed on the dishwasher. Since that point in time DCC has not returned phone calls or emails. Costco has only responded that they would contact DCC. After several months I have had to pay for the repairs myself.

I have searched customer reviews of DCC work on various sites. In addition to the repeated scheduling misses, I have found others mention or elude to dishonest business practices. I invite anyone who has had similar experiences to contact me. Perhaps as a collective group we can make DCC stand behind their work.