I recently took my dad's car to Discount Tire for a patch on a brand-new set of tires we bought less than 5 weeks ago. They told us the puncture was slightly on the side and couldn't be patched, so they tried to push us into buying an entirely new tire. We just replaced these tires 5 weeks ago! Issic, the representative, was incredibly unhelpful and seemed more interested in upselling than actually helping. When we asked them to just put the tire back on, they did but left it underinflated, and we had to fill it ourselves.
We ended up taking the car to Les Schwab, where they patched it for free without any issues. That’s customer service! I’ll be taking my business there from now on and letting friends and family know about our experience at Discount Tire. I’ve lost trust in Discount Tire. Not recommended to anyone!!