I was so excited to visit this shop since our 2019 holiday was cancelled due to COVID, but to be honest it was a real let down and this was mainly down to the attitude of the staff and not what the shop can offer.. We visited the store twice, the second time was very reluctantly in all honesty due to the first experience in store being so poor, but that’s the hold they have when the items are exclusives and you want to collect them! Basically like everywhere in Disney, the store is rammed to the point of being quit uncomfortable, trying to just take in the scene and browse is hard but then comes the kicker, you want to look at the lightsabers that in the counter.. we’ll there’s some sort of invisible queue you need to join, with a very abrupt cast member barking at you “are you buying” if so you need to join the non existent line and I mean there are no marking, queue line area, no instructions on how or were to stand - it’s a total mess.. Two points here, I haven’t even seen what I can buy or looked at it. personally yes I’m here to buy something and most likely more than one thing if I’m in the right mood but why wouldn’t you just take the time to be polite and engage with your customers, I get it - you must get a fair few people in daily who want to look but can’t drop $$ on this stuff but then there must be enough people like me who could be easily tempted to drop 2k or more junk as I’m in holiday! Ultimately I bought the Dark Sabre, Darth Vader, kylo day one but honestly I want Anakins, Obe Ones and Sideous and Cel Kest at the minimum. I didn’t bother with blades again due to the staffs attitude, basically when you leave tough you can’t get one (well I can from Amazon) - I didn’t buy due to packing it onto a flight but would have if I’d been offer a solution like Universal Studios who posted my Harry Potter Walking stick home! Day two I had to go back to buy Kyber crystals as I was incorrectly told that Kylos can with one, which it doesn’t! The experience really turned me off and I am truly disappointed with the whole Disney experience this time around!
