They went from hero to ZERO
Most Dollar trees in my area close at 9:00 so when I saw this one was open till 10:00 they were my hero. So I frantically drove there even though it was a ton of miles out of my way. I arrived at the store at 9:50 they were closed. So to my demise they cost me probably $5 in gas plus an hour of my time. What wonderful customer service.
Honestly it baffles me just how people can be so rude and still get a job in customer service. When I was checking out I asked if they had any stickers for garage sales and they just responded with “Yeah, I’m just a cashier here.” There are dozens of friendlier ways to answer a person when they ask a question rather than being passive aggressive.
The cashier was Mattie.
We couldn't buy anything because the manager chose to have the only cashier working on a register that had a broken chip reader. The other 3 registers were fine, but he said they were "too busy" to open one of them because they had "limited staff". The cashier asked if he would please take us on his register and he just said "no" and walked away. No fault to her, other than to be calling out occasionally that their chip heater didn't work. Really, they should have put a sign on the door. We wouldn't have wasted our time. The worst part of this is that it's obviously my daughter's birthday. She had a basket full of birthday items (balloons, a sparkly birthday crown, birthday sash, and a birthday balloon tied to her wrist. When I asked if he could open a resister that worked, he just laughed and said no. I said then they'd be losing a regular customer. He said, "okay, goodbye then." His response to, "we're going to make a complaint, "there's a 1-800 number. Have fun". Clearly this guy is used to complaints and just doesn't care. They're too short staffed to get rid of him. So even though one bad employee shouldn't reflect on the company, in this case, it does. They know their employee is horrible and losing them customers and they just don't care.
