I frequently go with my parents to the Dough Zone up by Paramount, and have never had any complaints. The service there is always prompt and attentive, the food is always hot when served. I don't know why this location is different- maybe because it just opened.
We've been twice, and both times it was impossible to get a server's attention. This last time, there were no sauce dishes on ANY of the tables that we could see, and there were no servers in sight at all. I had to just get up and go grab sauce dishes myself from the servers' prep area.
The soup dumplings came out lukewarm, without even any steam coming off them. Like they'd been pre-cooked and left sitting until someone ordered some. The insides were still gelatinous, not soupy, and it was disgusting.
We also ordered the fried dumplings- these are some of our favorites, we love the crackly webbing on the bottom. It always comes with the webbing at the Paramount location. But this visit, ALL of the webbing was broken off the fried dumplings before serving. We ordered two helpings- both had the crackly webbing removed. These were also lukewarm.
We also ordered several of the vegetable appetizers and they all had barely any dressing or sauce.
We'll continue to patronize the 6th Avenue location but this location is a major disappointment.
