POOR CUSTOMER SERVICE, Worst experience as a membership ever, I spoke with Robert Suarez and this guy was the most unprofessional rude and disrespectful representative. I had asked to cancel my membership in October and they ended up billing me in February! They must not be making ends meet to must want to screw over their previous customers. I called to get this rectified they said they couldn't do anything about it even thought I no longer lived in the area. DO NOT FALL FOR THEIR SCAM THEY ARE SNAKES AND ARE JUST OUT FOR YOUR MONEY.
Our granddaughter is seven. She joined the swim team and was so excited. No where does it say you are only trying out for the swim team. She swam once and the next day they called and said she was not good enough. She cried and when she went to bed, she told her dad, “They did not even give me a chance.” She can swim but they said she was not a strong enough swimmer. We thought the idea of the YMCA was to work with and teach kids. Who knew?