I just showed up to my 11:30 appointment and one worker (younger) said I could bring my elderly mother in, the other (older) came out and wouldn’t let me in with she wanted me to leave her in the car in a 100 degree heat. I told her she was crazy if she thinks I’d leave her in the car and she shut the door and when I tried to complain on the phone she hung up on me. Absolutely unprofessional and disgusting.

Reply edit: any kind of protocols should have been reviewed prior to the appointment. The whole world has moved from the past Covid protocols so it’s no longer on your minds that you are still following the 2020 restrictions.