Dr. Jain was recommended for her bedside manners with children; she was, indeed, kind with our two kids. Besides that, we found her to be disorganized, unprofessional, and condescending. We have a preschooler with a long history of chronic ear and throat infections, leading to a speech delay. Dr. Jain started seeing him when he was 2.5 YO. When we asked to be referred to an ENT and a Speech Therapist, Jain said she’d make the referral but was dismissive. She diagnosed him (and the entire family!) with seasonal allergies. Despite the daily Flonase and Claritin, my son continued having frequent ear infections. To see Dr. Jain with cold symptoms, one needs a COVID PCR test, and the result take 24 hrs. So, we ended up going to Urgent Care all the time, instead. At some point my almost now 3 YO’s speech delay started to have consequences for his socio-emotional well-being, so I scheduled an appointment with Jain to ask for suggestions. Before she would even hear me out, she snapped that I had no reason to be concerned, suggesting that I was being an overly anxious parent. I was taken aback - I'd always thought that it was safe to go to doctors with ANY questions and concerns, and I hardly expected to feel attacked for telling a doctor that I was worried about my child! I asked again about the ENT and Speech Therapist referrals. Months later we had another visit and I asked why we haven't heard anything; she was confused, but said she would do it, again. Still nothing happened thereafter.
In the meantime, we just kept going to Urgent Care with countless ear and throat infections. By then it was cold and flu season and my son was constantly sick, on endless rounds of antibiotics. A doctor there noticed the pattern and advised us that he needed ear tubes ASAP. So, I found an ENT at Children's Hospital who accepted new patients, called Jain’s office, gave them his information, asked them to submit the referral, and then quit her. Then found Speech Therapy on my own, too.
My son ended up having ear tubes inserted and his tonsils and adenoid removed. The surgeon discovered that his middle ear had been full of fluid and chronically infected, causing poor hearing, constant pain, and chronic tonsil infections. He is making up his speech by leaps and bounds since then! Apparently you just cannot treat everything with Flonase... When I mentioning this at the hospital as a reason for why we are changing pediatricians, Jain called my husband to yell at him that referrals take time! It took me ONE DAY to do what she did not do in over six months! And even if it did take that long, she should have communicated with us, followed up, not leave us in the dark with a suffering child. She angrily informed my husband that she sees patients in cars at the parking lot, so they don't have to take PCR tests and wait 24 hrs or make the Urgent Care doctors their pediatricians. That was news to us; every time we called to make an appointment, we were asked if we have symptoms and told that we CANNOT show up anywhere near her without a test, nobody mentioned anything about parking lots.
Further, when I went to get my older daughter’s vaccination records, I discovered that Dr. Jain’s office never transferred or consolidated her records from most of our previous providers! According to my older child’s medical records with Dr. Jain, she was basically NOT vaccinated (when in fact we make sure not to miss any shots, not even for the flu and COVID)!!! Jain and I went through my daughter's vaccination records that I turned in together. Why her office didn't insert them into the system, and subsequently to the state of WA, is beyond me, but I consider it negligent.
