Horrible Entrance Experience!

I went there today for my first appointment. The woman at the reception (I think her name is Celine or Cindy or something similar..) was so unpleasant, arrogant and disrespectful that made me feel sick to my stomach. I decided to just leave. Funny, she wanted to charge me for that session!

I am not a hyper sensitive person and I understand not everyone has manners. HOWEVER, the question is, what kind of a dentist will let their receptionist treat their visitors so poorly, and create such an unpleasant entrance atmosphere? She was obviously so rude, because she knew she could behave as she pleased and still get away with it.

Only a DENTIST who DOES NOT CARE about his patients will allow this kind of behavior in their office. Wouldn't put my trust in them - rightfully and wisely.

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Just a few additional points in response to dr. Farahmand’s anxious response who also feels entitled to have a rude receptionist whatsoever, and, rather interestingly, puts the blame on the patient’s behavior -

Firstly, I see you’re trying to justify your receptionist’s rude behavior because a new patient (me) requested calmly, respectfully and smoothly to see the doctor for a few seconds prior filling up the forms, and that was all.

Again, I did not REFUSE to fill up any forms, I just requested to see the dentist (you) prior becoming a formal patient (signed paperwork). That was quite reasonable.

The receptionist RUDELY and DISRESPECTFULLY denied my request and then (again rudely) said: You have a good day!

In spite of that and since I had attended my appointment right in time, I sat and waited in your office for 10 more minutes hoping that I might see the dentist (you), by chance, in case you walked out. But then I had no indication of WHEN/IF the dentist might show up, so I reluctantly left.

The whole sequence of events was nothing but disappointing. I am inherently calm, collected and smooth. In contrary to what you indicated, I played no role, nor did I trigger the receptionist’s disrespectful behavior. She seemed to be poorly mannered by default.

Additionally, I am sorry to include that I am detecting some kind of anxiety through your poorly composed response which further confirms you would have been an untrustworthy choice of a dentist.

Btw, my type of insurance is the type of insurance you decided to accept for certain reasons in spite of that 20 years of reputation and experience of yours. We know that, so be humble. You don’t really get to be cocky, doctor!

As a matter of fact, I WISH YOU LUCK in your future.