I hired Drainage Masters to do my retaining wall this last summer. The wall was completed and I was not happy with the outcome. I called in and the general manager called back right away. I was definitely stressed out considering the amount of money I was paying to get it done and just had some other major repairs done to my home! Needless to say I was not easy to deal with. The general manager was very responsive, understanding and listened to all of my concerns. The owner Seth and the general manager (i cannot remember his name) came out to look at the wall. They agreed the wall need to be fixed and assured me it would be fixed and apologized for the inconvenience. They came back and reinstalled the wall within 3 days. I was definitely impressed with their willingness to take responsibility, fixed the problem fast, and kept me calm by responding to my 100 calls I would highly recommend them and will be referring to any of my family or friends Thank you for taking such good care of me and having great company values!