My first visit here and it was so pleasant and warm! Met the store manager Jonathan (Jon). He was nice and helpful. Easy to talk to.
Ordered a few things this visit; 2 sausage egg cheese wraps, hashbrowns, 2 piece donut holes, and a cold brew with foam. All made fresh and tasted delicious. The wrap was pretty much a breakfast taco with a flour tortilla containing the sausage patty, egg, and cheese but it was made fresh. I looked at the ingredients closely. Cheese was melty inside! I also must mention that the hashbrowns are oh man tasty!!! It has some sort of herb flavor in it. Only got 6 pieces but I wanted a dozen more!! I was a great breakfast. I would come back!!
I don't understand why this store has such a low rating but then I read the recent reviews in the last month. Previous manager here did not do a good job. I'm glad Jon took over and is working on improving the store, products, and services. I felt bad after reading those reviews and went back inside to tell Jon that I had a fantastic experience here and to keep up the great work. There is one thing I'd like to see better is the cleanliness of the restroom. Other than that, the store is clean and well kept!
For those who had an awful experience, please give them another shot and if you feel your experience is poor when you are at the store, let Jon know immediately so he can course correct. They need to know how they are doing in order to improve. I already mentioned the bad reviews I read and can see there is an honest effort to make things better.
Give them another shot!
Don't recommend this location. I came in at 9:40 this morning and the customer service was non existent. Half way through my order the order taker asked me for a moment, which was fine. What bothered me is that about a minute later another order taker came on and said "how can I help you?" I told her I was mid order and she said "yeah, I know." If she knew, how difficult is it to say "thank you for waiting, go ahead with the rest of your order." The second order taker sounded annoyed and had a condescending tone of voice.
Also, I was disappointed that the egg white bowl was not available at this location. I looked at the menu online by location to decide what I was ordering prior to my arrival as I'm not a regular customer of DD. I would recommend to have your online menu synced with your in store menu. I opted for an egg and cheese croissant and hasbrowns. The sandwich lacked flavor and the hashbrowns tasted like old, unfiltered oil. I ordered a half dozen donuts and the quality was not up to par. There's always so much hype around DD, but as a first time customer I was not impressed.