4/2/23 Due to limited space, I deleted the old reviews in order to write the latest, but included what I had ordered prior.
As much as I hate to say it, I'm dropping my five stars to a three-star rating.
In prior times, I had a Mocha Frappuccino 12oz with only one scoop of chocolate, and it was perfect and not too sweet. I've also had a good 12oz Americano that was slightly earthy, with a bit of nuttiness, mild acidity, an enlivening smell, and a teensy bit of an aftertaste, but good in taste overall.
On March 31, 2023, while driving on Wheaton Way I decided to stop; it had been a long time since I had been there, and I was pretty happy in the past; also, the line was pretty decent. As anyone who frequents Dutch Brothers knows, you order through the drive-through by telling one of the staff members outside. They are outside waiting for you to drive up; if they are busy, they jump from car to car. Anyway, I asked the barista taking my order if nonfat milk was an option yet (McDonald's stopped offering it). She said yes! I then ordered a medium nonfat, sugar-free mocha latte hot, and her response was, "we can do that." I pulled up to the window and paid, and the girl gave me my drink and said, "I'm sorry, we don't offer nonfat milk; I hope this is ok; I used whole milk." That comment set me back a minute, not understanding why they didn't ask me before making it. And why no one was informing their staff that nonfat milk truly is not an option. I explained I would have preferred being asked first without assuming whole milk was fine. She said, "I'm sorry." I should have requested a different drink, but due to the long line of people behind me, I took it and said thanks and was on my way. I have had drinks from Dutch Brothers and was happy, but this drink, not so much.
Aside from not having the correct milk I requested, this hot sugar-free mocha coffee was warmish at best, definitely not hot, meaning I drank the whole coffee within five blocks of getting coffee. And unfortunately, the mocha taste was extremely light, almost to the point of not tasting it. It will be some time before I'll try Dutch Brothers again!
I hope this was a one-off, and next time I purchase a drink from there, I will be able to up my star rating again!
Dutch Bros Coffee location can be problematic to get to depending on which way you're heading. There was one thing I had hoped Dutch Bros. would have changed in their drive-throughs, they physically have someone standing outside going car to car gathering orders; I first saw that when Dutch Bros. opened, I figured it was due to waiting on their speaker/reader boards to be installed, umm that's not the case. There is no going over choices or prices by looking at a board; make sure you know what you want and be willing to pay whatever price.
Their espresso is a medium mixed roast of three types of beans; they source those beans from three areas, El Salvador, Colombia, and Brazil. And if you are in the market for some Dutch Bros coffee at home, you can purchase it at their locations, bag, or pod style!!!
Dutch Bros is a stand-alone building that offers three lanes for drive-throughs. There are some parking spots on both sides of the building. Dutch Bro's location is 3900 Wheaton Way, Bremerton, Washington. They are across Wheaton from Arby's and the Bus transfer station. Dutch Bros is considered a franchise, but they are a locally owned franchise, very similar to a small business; also, they employ several local people and give back to our community
