Eastman Music Company

Not sure this location is in business anymore. I went through their call-screening service and was directed to "Dan's" voicemail. Never heard from Dan. Called again to ask Dan if they have the model I'm interested in buying. And again, no reply. So, if you want an Eastman, good luck.

Eastman Guitars is doing themselves a substantial disservice with their North American distribution network. After confirming the model I wanted was In Stock at Pomona, California through Canada's largest instrument chain (Long & McQuade) it's now been 9 weeks without an update on whether it's been shipped, a tracking number, etc. If they wish to truly gain market share in North America, they will most certainly need to improve their distribution channels. I've cancelled my order, and went with another brand.

Exceptional Customer Service from Eastman Music Company

I recently had interacting with Eastman , and I must say that their customer service truly exceeded my expectations. I have a Eastman mandolin M305, couple of months ago I started notice dent on the surface, brought it to our local store, but was told it’s hard to fix and going to take very long time. Not knowing what to do I tried to contact the Eastman customer support team, I was met with a level of professionalism and warmth that instantly put me at ease, send my questions and pictures of the mandolin, their team responded promptly to my emails and asked me to send it to them. Their attention to detail and willingness to address all my questions thoroughly left me feeling valued as a customer.

They provided me with detailed information about how to send it back, even paid shipping fee. After sometime I heard back that they are replacing my mandolin which totally exceeded my expectation.

Overall, I couldn't be more pleased with my experience with Eastman Music Company. If you're a fellow musician looking for not only a fantastic instrument but also a company that values your satisfaction, I highly recommend giving them a try. They've set the bar high for what exceptional customer service should look like. Kudos to the team at Eastman Music Company!

Exceptional Customer Service from Eastman Music Company

They provided me with detailed information about how to send it back, even paid shipping fee. After sometime I heard back that they are replacing my mandolin which totally exceeded my expectation.