A few years ago Dr. Edralin's office was rated one of the highest in the AV. Since the "Pandemic" their customer service, and overall care has completely gone down the drain. Our last 4 experiences have been terrible. First, their one child "policy" is complete discrimination to those who don't have help and are single parents. Several times I had to get a babysitter to drive all the way to Palmdale to sit in the parking lot with my daughter or son while the other one was seen, even if they were completely healthy and it was simply a wellness check. It's completely absurd and makes 0 sense. On top of that, they closed their entire office to their patients and shuffled everyone down hallways and back doors to be seen, because apparently you can catch and spread covid in the waiting room but not in the hallways. Many times, they forgot to give us our prescriptions because there was no office available to us anymore, and they would escort us out back doors and forget about our prescriptions. One of the things my kids liked most was the bright and happy waiting room always decorated in a different theme. Now, we have to sit on the floor in a dirty hallway - and be seen by doctors wearing plastic shields and face masks, not at all comforting or inviting to a child, honestly it's creepy and not personable and friendly at all. 3 years after the pandemic that has since ended.
When I expressed how these policies made us feel, they told me to express my concerns with the Doctor as it was his policy and although they agree and are just as frustrated that they simply couldn't do anything about it. When I explained how I felt to the other Doctor (not Edralin) he wouldn't even look me in the eye and was blatantly ignoring me and rushed my son's appointment to simply get rid of me. He said he would put a note in our file, and have Dr. Edralin follow up with me regarding my concerns and their new policies. Crickets... we never received a phone call.
Months after this, they explained that some of their policies had changed so we scheduled my daughters wellness check, when my husband arrived they refused service to us because he didn't have a mask. First of all, the pandemic is OVER, we do not choose to wear masks and therefore, we don't have them. That is our right. If this is your policy, you should provide them, period. Which they would not, my husband had taken time off work and had to leave. Extremely frustrated which he did express.
Today, I called the office to schedule an appointment for my daughter and they told us they simply put our kids files in storage because my husband left frustrated at the last appointment, and they assumed we were finding a new doctor. Basically, they threw out our kids with no care in the world because we expressed not agreeing with their policies. Completely unprofessional - I could not be more disappointed and saddened that this is what our health care has come too. Not once did they apologize or show any sympathy. I will say, that most of the staff there has expressed that they do not agree with these policies. Sad all around for the patients and the staff. This is already a lengthy review, so I will leave out the terrible experience my son experienced with getting his vaccines. Simply put, I HIGHLY don't recommend Dr. Edralins office. Turns out, many of my friends and family have had the same experiences and feel the same way.
