Update: Never heard from the owner. The “manager” attempted to take care of the issue, but it was a huge waste of my time. I will not step in to this establishment ever again beyond rude employees, with the derogatory remarks. This is what took place on 10-12-23. My husband and I walked in the guy at the counter said something, like what can I get you. (My husband had walked to the other side of the restaurant at this point) I ordered our 2 burritos and an order of churros. (The two employees making our food asked him a question (in Spanish) he replied…”the gringo” part in English part in Spanish, then continued about one burrito or two. WHY WOULD ANYONE MAKING MY FOOD NEED TO KNOW WHAT RACE they think we/I are?? There’s only one reason. No one realized I understand Spanish. I was so taken back I didn’t know how to proceed. We got our food and threw it in the trash. That’s when I phoned corporate, which was a waste of time as well. Then phoned the store. The “manager”stated he would investigate and let me know. Well…. Guess what The employee denied saying this offensive, derogatory remark as I had figured he would. Referring to a person in a derogatory manner is one thing, but before they make my food is WAY OVER THE TOP. This is an example of why the world is so divided… so sad! The manager offered a refund or gift card and I refused. I want absolutely NOTHING from ANY El Pollo establishment and will NEVER step foot in any of them again. And of course the owner never addressed the situation. (This is a shortened version) I would have left 0 for review, but it’s not an option.
El Pollo Loco is a restaurant that never fails to impress me! It's clean food and always filling and flavorful!
The restaurant stays clean and although it's busy, the food is quick! Perfect for a quick lunch or bringing home food for the family.
