EDIT: Nancy Wright connected with me and gave me a 5 star assistance, I also called back and whoever answered the phone was so much more nicer like I am used to. Hopefully I wont be treated how I was earlier today cause I know from experience everyone else in the studio has treated me very kind.
Horrible Customer Service from the front desk!!! I called the office today and finally got an answer after calling several times all day yesterday and since 10 am today. I understand that you guys are busy and can only answer as much as you can however, the customer service on the call today (@ 2 pm) needs to be better. I am a membership customer and I have never been treated like I did on the call today. I had problems with having my massage scheduled for the wrong length before which happens I am not upset about that as the person that helped me was very polite and nice when it happened. The person I spoke on the phone with today 7/16/2021 at around 2 pm was very rude, don't think its the same person. I had been calling to cancel my appointment within the 24-hour window with no response. The front desk person finally picked up today and kept telling me why I was pretty much wasting the very important and top masseuse as she is one that is very booked. I personally do not think a customer needs to hear that. and I also think it's very unfair that she told me id be charged with the late fee because I didn't leave a voicemail when I called yesterday. I love elements massage but I'd rather cancel my membership if this I how I am to be treated.
The staff are the most hospitable group of people I have ever encountered. The receptionist sat next to me, when she gave me the forms to fill out-rather than just handing me the clip board over the counter. She offered to pour me a glass of water-rather than showing me where it was. She acted as if she genuinely cared.
My therapist was amazing. She explained her actions, and listened well. She gave me great advice to help me in the future.
The environment was calming and peaceful.
By far the best massage therapy company, ever!
