I love Elements Massage. Clean, modern, comfortable spa atmosphere with kind, friendly and professional office staff and massage therapists.
Sunny is the best! She is trained in trauma-informed healing technique, lymphatic drainage, and is super knowledgeable about chakras. She is intuitively gifted with her touch and very respectful of sensitive areas (physical and emotional). In addition, she’s a master of all the traditional forms of massage. Her gentle manner disguises her strength. She is an excellent therapist overall, and especially for an SA trauma survivor like myself.
Upon arriving in my massage room I was advised by staff member that they only did light to medium pressure. I asked if they could just do as hard as they were able. They advised they could do cupping or stretching to compensate. I agreed to cupping. I was never advised that I would be charged, it was proposed as a compromise not an add on. Upon check out I was charged for the cupping. I explained the situation to the receptionist and my understanding of the cupping and she informed that it was standard to be charged regardless. I should note this was my first time at Elements and understood I would be getting $20 off my first massage. I was charged $20 extra for the cupping. The staff made no attempt to remedy the situation in anyway. They advised that the only way to have been booked with that therapist was if I had request light touch. Definitely not what I expected or would have requested, it was it was by mistake. The confirmation email did not mention that specific request or I would have changed it immediately.
The massage was essentially only cupping. Very disappointing.
