Oliver Hartman6 days agoFrom
Ellensburg Cement Products is the only available ready-mix concrete service available in Kittitas County (Upper and lower valleys). Since there is no alternative to choose from in this region, it can be easy for customers to eagerly provide criticism. However, after 5 years of exclusive experience with ECP, I am completely satisfied. Their dispatch and customer service has recently improved significantly, and I've personally experienced a very positive shift in performance regarding communication and delivery. Since the climate in ECP's service area is typically extremely non-conducive for the concrete industry (especially exterior flatwork), I am also very understanding of any occasional inconsistencies in the product delivered. Overall, ECP is an excellent company to work with and provides a consistent, sufficient product. I am grateful to ECP for providing the entirety of Kittitas County's concrete needs!
Superheros “thenumberseven” Unite6 days agoFrom
Just spoke with the rudest customer service rep in the billing department. I was being yelled at and swore at. All I tried to say was were I lived and that I had made the same order for the last four years. She actually told me to shut up and listen to her. When she finally gave me a price she hung up on me instead of transferring me back to dispatch so I could place my order. Think I'm going to have to go in and speak to someone in person, been doing business with them for about 10 years and don't think one bad apple should ruin a business relationship.
Nicholas Gray6 days agoFrom
Have been getting excellent service from them for years! Consistently quality product every time.
