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Main location7316 NE 47th Ave Vancouver Washington 98661 US(360) 883-5462
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The service technician was a knowledgeable professional. He did the troubleshooting quickly and found the problem. He had a general purpose replacement capacitor in the service van and he installed it quickly. His work would have earned five stars. The reason for four stars is that Entek charged a way too high price for the capacitor.
---Follow-up: 9/9 First of all, thanks for reaching out to solve the issue, David. They sent another technician, Jonathan, for another inspection, and wow, I couldn’t be more impressed with his professionalism and attention to detail. He went above and beyond to ensure everything was thoroughly inspected, including cleaning the coil and performing a full inspection of the entire unit. He walked me through the issues that he found. We discussed a plan to change the fan motor because the plate was movable, which is not supposed to be. His patience in answering my questions was truly appreciated. Thanks again to Jonathan for not only inspecting the fan motor noise issue but also for making sure the unit is running optimally. A top-notch technician who clearly takes pride in his work!
--- “I mentioned to the technician that the fan motor makes a weird buzzing noise every time it starts during the maintenance, but he said it was fine during his 15-minute check. The noise has been there for over a month now, and it’s frustrating!
