Primary Location
EDIT. More lies from the owner. Booked via phone two days prior. Owner claimed 48 hour cancellation policy. Never mentioned Expedia.
Absolutely do not use this hotel. Drive an extra hour out of your way rather than staying here. Manager/owner doubled price on us without warning due to asking for two beds for two guests.
Edit in response to the owner: Two adults, one child. You know this and have chosen to fabricate lies to try to cover your own bad behavior. Second, we were refused the service we paid for. That is not a cancellation. Stop lying to cover your own bad business practices.
Possibly the worst hotel experience I have ever had. Staff was rude. He decided that my 13 year old was too big to count as a child so we couldn't stay after paying. Refused a refund because of his "commission" but told us we could just pay him another $60 for a blanket so my child could sleep on the floor or double the price for a room with another bed.
I followed up with the hotels policy which is 2 adults per room, 1 child per room, and 1 infant per room. Staff said my daughter was too big and he wouldn't allow it. Again, I asked for a refund. I explained that I could get a refund, stay in the room I paid for, or go through a charge back with the credit card. I was told to do the charge back. I returned the key having never opened the door to the room.
I took care of notifying the credit card company while my wife booked us somewhere else. After we had finished that, he came back out to say we could stay and tried to give us the key back. We declined because we had already rebooked elsewhere. He tried to argue with us that we should stay and we refused. This man was disrespectful of my child. Kept calling my daughter a "big dude" and then expected me to stay for his benefit? Absolutely not.
I did try once more for a refund to avoid the extra work but was told that he called the owner and the owner said no. Contacted Expedia as well (this was a pay later reservation) and they did not get a response from the hotel when they attempted to contact them.
Having read the reviews, I feel fortunate we ended up not staying. Between the mold, bugs, damage, and poor amenities in the reviews I'm glad we never opened the door.
It looks like the owner always seems to have an excuse for bad reviews, so I am glad that I recorded the entire interaction.
Do not stay here. I am 42 years old and this will be the second charge back I have ever had to do. All because a motel discriminated against my daughter and refused a refund. Pathetic.
