Update: Don't leave the lot until you make sure the repair was done properly. I had side marker lights put on my trailer and one was not working. The manufacturer had never connected the wires and I never noticed the light didn't work because I haven't towed the trailer at night. The service team fixed the issue and I'm happy with the service. Increased to four stars.
Today, I had a young service representative give me sh*t for not dropping off my trailer before noon but they won't start repairs till after the holidays and there was no scheduled time to drop off. I dropped off 45 minutes before closing which was plenty of time (unless someone wanted to go home early on a Friday afternoon). The trailer was being returned for repair because the issue with the battery and tongue jack was not resolved the first time. The first repair order said the issue was resolved by replacing a connector but the service rep could not tell what connector had been replaced. So I was probably charged for something that was not repaired. The older gentleman in service is much nicer (Tracy?). 👍👍
The ET Quality RV company and the people are WONDERFUL in many ways and went above and beyond to make our purchase happen. We were shopping for a used trailer and visited ET Quality RV where Charles showed us what they had on the lot, answering questions and explaining details with knowledge of his inventory and no pressure. We were seriously interested in a Lance trailer and made an offer, he and the manager stayed late after closing on a Friday and we set arrangements to return a week later to finalize things and get the trailer home. Omar in the service department contacted us to make sure all the little issues we wanted addressed were taken care of and he coordinated the relocation to Reno (Calif and NV state laws apply, they have to bring it across states lines then transfer ownership). On the rainy day we returned to ET for the walk through inspection and orientation, they were prepared, thorough, patient, and friendly. Unfortunately on the way back to Reno, our truck broke. Omar was taking another route with our trailer and was half way to Reno. He had another employee drive from the shop to get us in GV and take one of us to where Omar was waiting at Hwy 20 and 80, so that we could get the transfer finalized in Nevada. The plan was to do all this at Boomtown and we take possession there. Without our truck available, Omar went ahead and delivered the trailer to our driveway, park it and secure it! This RV company cares about their customers and work hard to provide quality products and service like no other we have ever done business with. Thank you ET. You must give ET Quality RV a chance for your business also if your shopping for a new or used RV.
