I asked for an A/C recharge and they tried to upsell me on over $3000 worth of unnecessary service. They told me my A/C compressor was broken and they removed a part without putting it back and left my compressor in a vacuum state. I took my car to get a second opinion. The verdict was that the A/C unit was fine after the shop re-installed my removed part - I just needed a recharge.
Be skeptical of generic positive reviews when you shop for the right mechanic. Just because a shop has some good reviews and the reps are friendly does not mean they won't try and upsell you. Unknowing reviewers often believe they were "taken care of" after being convinced and agreeing to unnecessary service, which is the exact kind of negative reinforcement that incentivizes mechanics to continue this unethical behavior.
