Dave was very patient with listening to what my issues and concerns were with my broken down car. He was able to look stuff up for me to help me get an idea on how much the repairs would cost and what else could be wrong with my car (my car had to be towed, so I had to describe the issue as I could not take it in to have it looked at). He was so kind, understanding and he was very good at explaining things, so I went ahead and scheduled with Evergreen for the repairs even though Les Schwabs quoted the repairs for a bit less. I have been to evergreen before a few times--all times I have needed repairs--and they have always done great work, so that helped too. I really like that they take the time to explain what was wrong and what they did/will do to repair it. -great customer service -very reliable work -honesty -just great!