I WAS a patient of Dr Billet for many decades. He is the most wonderful doctor and person. I drove all the way from Bellingham to lakeshore, after moving. My Dr retired in 2021 and I was placed with another Dr. Dr Vohora was the doctor I was assigned. I saw him once, October 26, 2022. This was my yearly wellness visit. He must have been in the room less than ten minutes and really didn't want to be there. NONE of the previous tests, reflexes etc were done. Absolutely zero bedside manner . On his way out the door, he asked if I wanted a shingles shot. I asked if it was covered. He said YES. Six months later I get a bill for almost $300. No explanation finally my insurance company is able to get the details. It was coded incorrectly and was rejected. Whatever happened to this clinic is a disaster. 30 plus waits on the phone and if you press 7, nobody ever calls back. I won't be back. I have a new doctor
Tried to make an appointment for my husband today. They initially told me they had an appointment in mid-December, which was fine. Then when they checked records and saw that my husband hadn’t been in for a few years, they said it would need to be a new patient appointment and we would have to wait until February! The reason for the appointment wasn’t minor, and she knew that. We needed an appointment ASAP, and we were told 3 months. We’ve been patients at Lakeshore Clinic for 20 years, but because he hasn’t needed to see a doctor for 3 years, he now has to wait 3 months instead of a couple of weeks for an appointment? Disgusting. The only reason I’m not giving 1 star is because, despite having to wait around 45 minutes past my appointment time to see a doctor almost every time I go there (not to mention 30 minutes on hold every time I call to make an appointment), my doctors have always been good once they’re actually in the room. I don’t know if this kind of dismissive service is just the way it is at all clinics nowadays, but I know it wasn’t when we first started going to Lakeshore, and it’s definitely not a COVID issues because it started long before that. Patient care shouldn’t only happen once the doctor is (finally) in the room with you, it should start from the moment you call to make the appointment. They should really look into what’s leading to 3 months waits for patients to get seen if they haven’t been in for a few years, especially when the reason for the visit is potentially very serious.
