My husband and I have been using Evergreen for nearly 15 years. However, they have declined over the past few years (possibly a result of an investment group purchasing Evergreen in 2018). Lackluster care and sloppy administration have pushed us to switch.

A non-exhaustive list of issues is below:

Prescriptions are held hostage for frequent, unnecessary, and hard-to-schedule follow-ups.

I was subjected to a pregnancy test even after explaining why I absolutely couldn’t be, and then lied to about it.

Doctors will actively cut you off at three “concerns,” even if there’s still time in your appointment.

We’ve had to switch doctors twice due to providers leaving the practice.

Messages are sent using templates that are copy/pasted without adjustments to make them relevant to your situation. (Most recently, I was told a virtual appointment was permissible but that I’d need to fast prior to my appointment.)

Finally, we were contacted because our secondary insurance denied a claim from August 2023 (ten months ago!) as primary insurance had not yet been billed. Evergreen told us we had 10 days to pay nearly $12,000 unless we contacted them with primary insurance information. However, Evergreen has had primary insurance on file and successfully billed it many times beginning in July 2023.

Until Evergreen improves or ownership shifts away from the investment group, do yourself a favor and find another option.