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Main location910 Valley Ave NW #104 Puyallup Washington 98371 US(253) 245-3888
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2021 / Our current home. I figured I would try using them again. I again requested for Wes / no Wes. No call ahead. Service guy was very nice. Didn’t offer to put on booties . Left marks All over my floor. I don’t like to leave low stars is why I went with 4 with that being said I feel the customer service side should be a tad better. 2018 / We have used this customer for several years and the one technician that had come out the first few times (Wes) was fantastic, we then paid thousands of dollars to have a heat pump installed, which sometime after this they had merged. I had set up a maintenance agreement which I signed on a I-Pad to have our heat pump, furnace and gas fireplace inspected every 6 months, never happened. I called and they promised this would happen, never did. I then scheduled another appointment and they ended up being 2 hours later than I was told. Then we decided to make 1 more attempt only because of Wes being fantastic, then we ended up getting another technician when we specifically asked for Wes. It just seems the communication has gone down hill drastically. We will be looking for another service provider going forward. Thank you Wes for the wonderful service prior to us having the heat pump installed.
Expert Air Control completed three projects for me so far. I had a Reznor heater installed in my shop, a whole home generator and they just completed a heat pump install.
The installations went great. The team (Jesse, Michael, Seth, and Aaron) went above and beyond to ensure the installations met every expectation. The team is professional and detailed oriented.
I have no reservations recommending Expert Air Control.
