Alison miller11 days agoFrom
Very unorganized in office. My fiances mother lives on the other side of united states but has unit at this storage still from when she lived here over 7 years ago. She's been paying on unit all these years but decided it's time to have it canceled. So my fiance was going to get the family's belongings out. Besides the mother having stuff in unit, there's also stuff of my fiance, his brother, and his sister who also lives several states away. So mother had to notiorize for someone other than her to have access to it since no one else is on the contract but her. We thought everything was set and went to retrieve items but according to office staff my fiance was notarized as "friend" on account and friends don't gain unit access. What!? Why is there an option to "add friend to contract" if friends gain no extra access, ability, or benefits? What's the purpose of that? And of course they couldn't do anything over the phone so it was a wasted trip and renting of moving truck for nothing! Also he lost the key to unit and even though it's his own lock that he himself purchased, he's being charged $100 to have it cut!! How are you charging someone to cut their own lock? Makes no sense. If he had the key, then he's supposed to take lock with him not leave it there. So what does it matter if he removes the lock by key or by cutting it if he's suppose to take it anyways?
Jamie Johnstone11 days agoFrom
Our experience ar Express Storage in Spanaway has been absolutely amazing. From day one manager Tony gave us nothing but a 5 star service. We had multiple storage units with four Uhaul truck rentals. Tony basically did it all for us. We called, told him what we needed and withing 10 minutes had everything line up for us. I highly recommend this location if your looking for safe and super friendly storage in Spanaway.
Sierra Edwards11 days agoFrom
Had a great experience yesterday. The manager is absolutely amazing. Walked me through multiple units he had available and gave me options. He explained everything to me and was very patient throughout all my questions. Would recommend this place for sure!!
