Roy Renicker2 days agoFrom
Erin and Britteney were MOST helpful! They hand held me through the entire process. These gals are amazing and I feel like I am in the best care! This facility is immaculate! They have many security features that give me complete peace of mind! I would recommended this place to anyone!
Sarah ladue2 days agoFrom
DO NOT USE THIS PLACE! They have issues constantly with their payments and will take out multiple payments, I LOST A HUGE CLIENT because I was unable to access my storage because of a gate code mistake on their end. It is impossible to reach staff to make a payment then they will charge you late fees for it, I was unwilling to do auto pay because of the double payment issues. They lied and didn't take me off auto pay when they said the were and took out more unauthorized payments and refused to refund the payment when I was moved out. Erin is reasonable but the rest of the staff is rude and ignorant. They take your $ after you write a bad review and to get it back they tell you to change your review. They will lie to you!!! When I first signed up to use their storage I told them I sometimes work late staging houses and would need late access and they said that wouldn't be a problem and that's the ONLY reason I used them. I was absolutely not able to get late access and found out the hard way when I showed up just 3 min after 10 with a fully loaded truck all the way from key center and had to drive it all the way back unload it all just to do it all over again! To add to all of that there's LOTS of bugs and mostly spiders, when I was moving out my things there were spider eggs in a bunch of my furniture 😳
William Lindeke2 days agoFrom
Customer service is off the charts - easy setup, professional and pleasant staff felt like dealing with family/neighbors. They made everything easy and I’m really happy it is a local outfit and not one of the larger chains. Definitely the best local storage facilities in the area. Reasonable and consistent pricing along with friendly and professional staff.