Recently, I've been searching for a quality, local optometry shop, and I think I have found my spot with Eye Manager. They really go above and beyond with the quality of care and customer service you'll receive.
The store is very clean, nicely decorated, and arranged. Their assortment of glass frames offerings are brightly displayed across a center island, side walls, and windowed cases in the back. The store is nestled in the shopping plaza across from The Source OC (so you can go across to enjoy some great food and shopping while you're in the area/waiting for your order to finish).
As soon as I walked in, Minnie, the optometrist, welcomed me with a bright smile and warm greeting. Throughout the process, she was very professional, friendly, informative, and polite. I really appreciated that they didn't pressure me into anything and were quite transparent with everything they were recommending and doing for me. After settling on the lenses and frames, they offered me water and coffee as they quickly got to work on my order (placing in the buy orders, working on coverage with my insurance company, etc.). Since I have pretty horrid vision, they needed to order custom lenses (which is why it took a few days to get it in). I appreciated that they were able to get me a great price on these fantastic glasses (anti-scratch coating, UV blocking, blue light blocking, and lightweight frame). I also appreciated the thoroughness of their care - Minnie offered a demonstration of how effectively my glass lenses blocked blue light/UV rays, checked and rechecked the centering and comfort of the glass frame on my face, and sent me home feeling taken care of. With this kind of service and care, I'll be back for more of my vision care needs!
UPDATE (2/24/2022) - One of my eyeglass nightmares came to happen recently. I've been loving these glasses that I got from this shop for awhile now, but in a moment of personal foolishness, I made a mistake. At the sauna, my glasses had picked up an annoying, prominent smudge right in the middle of my lenses. I had left my microfiber cloth at home, so without really thinking it through, I grabbed one of the sauna's towels and started to wipe down my glasses. The towel I was using had a coarse, rough patch that I was unaware of, so of course, when I finished wiping my lenses, it left a bunch of light scratches right in the middle of the lenses. It was so bad that, when I put my glasses back on, it was distorting the light and creating a slight blur on random parts of my vision. I freaked out because I didn't know what to do. The very next day I brought it back to this shop. Minnie really listened to me and helped me figure out the best option for my situation. Within a week or so, my glasses came back, good as new :)
The experience I had here was Great! There are more varieties of frames to choose from and the Customer service here is fantastic! I recommend anyone else who are searching for a pair of glasses or in need of repair to come here and be sure to be welcomed with high quality service.
