Xiaowei Pana month agoFrom
Worse than one star. Total scam! My husband went to Kennewick location to get my daughter glasses on March 6, and he showed the girl working in the store the coupon of 2 pairs starts at $39.95 (see attachment deal photo), and he asked if that deal is better or if he uses our insurance will be cheaper. The girl looked our VSP insurance and said they don't take the insurance but they have deal going on so 2 pairs will be about $120. My husband paid more than $120 for 2 pairs. Then today my daughter got new eye exam and her vision changed so she needs new glasses but the front desk girl from eye doctor' office told me my benefit is not available, so I called my insurance only to find Eye Mart did submit a claim on March 6, so I called Kennewick store and asked why they used our insurance without my husband knowing. Supprisely, the girl answered my phone told me we own them almost another $150 and the insurance only paid $30. Who told you to use our insurance?? Now I lose the benefits! Also own your $150?? You told my husband there was the deal for 2 pairs and he paid in full!! I am really angry right now! So is my husband! We trusted Eye Mart now it is a scam to us!! I request to cancel the ridiculous bill of close to $150 and reverse the claim so we can use the benefits ASAP! We are not paying for the bill no matter what! If we have to get our lawyer we will at the end! It is not just about money now! I will update here if I have update.
DonicioVersusa month agoFrom
It was my first time here and im glad I came in. Carla was very friendly and attentive. She helped me pick out my new glasses and with my very frist prescription sunglasses! Great customer service. 10 out 10 would recommend.
Dustin Nortona month agoFrom
Carla is the reason we keep coming back. Shes taken care of my families needs every time and is always so informative and kind. Eye Mart is lucky to have her. On our last visit we got help from another associate with colored hair who told us our insurance wouldn’t cover the glasses and though I tried to explain to her that it would she flat out refused to try and run it. We came back for Carla and everything went smooth. It does seem the other associate with colored hair has a tendency to shoo customers away as she mentioned to one about Walmart and Costco and right as we were leaving she gave another customer the same VSP rant and made them think it wouldn’t cover glasses. Thank you Carla for always going above and beyond!
Main location1220 N Columbia Center Blvd Ste G Kennewick Washington 99336 US(509) 591-9020
