I had such a wonderful experience with Dr. Yu and his team!
Dr. Yu's office sits atop what feels like Mount Olympus would look like. The views are stunning! His office is spacious, extraordinary clean, and his staff is genuinely welcoming. They greeted me with huge smiles, and walked me to the back to take pictures. I was very impressed by the professional set up that they had for photography; most offices just use a cell phone.
The registered dental hygienist who performed the iTero scan made the process very comfortable and completed the entire scan in minutes. She noticed when I needed a moment to swallow, and was attentive enough to realize if anything was feeling uncomfortable in my mouth. It was nice to have someone who cared about my comfort and not just getting the task done.
I then met with Kim who is the treatment plan coordinator, and we went over my intake forms in detail. She was so nurturing and easy to relate to. She was very charismatic, and made me feel like she truly cared about my well being and health.
I finally had the opportunity to meet with Dr. Yu and go over my medical information. Dr. Yu has a very gentle touch unlike most surgeons who are quite rough with your face. Dr. Yu listened to everything I had to share, and did not rush my appointment. He was patient and extremely empathetic. He made me feel safe and not like a means to pay the bills. Dr. Yu explained the two procedures I went in for throughly, and used layman terms so I could understand the process of what him and the collaborative surgeon will be performing on me. I can't express enough how safe, and educated I felt after my appointment.
Dr. Yu is actually my second opinion for expansion surgery. I had gone to another doctor for expansion and he did not make me feel an ounce of empathy or compassion, nor did he have a good bedside manner.
I cannot express enough how safe, heard, seen, and comfortable I felt with Dr. Yu and his team. It is so important for doctors to treat their patients like human beings and be able to connect with them, and that is exactly what Dr. Yu and his team did. I am so happy I went for a second opinion and look forward to entrusting Dr. Yu with my healthcare.
