Angie Benson23 days agoFrom
Isaiah at the front desk was wonderful! Very friendly and helpful! The room was clean and comfortable! Enjoyed my stay.
Neil Herron23 days agoFrom
The absolute best place to stay in the area. Rooms were very clean and the breakfast was good. The staff was amazing.
Britney23 days agoFrom
Worst customer service I've ever dealt with. When we arrived on the first night we had decided that we should stay 2 nights so we didn't have to drive home after what we had planned Saturday. So we asked the front desk person if we could extend our stay a second night. The guy said he could not do it tonight but to check back in the morning (even though online there were rooms available) we also said if the room we were in wasn't available we had no issue with moving. Next day we checked back. Was told we should just book online. Not sure why the front desk couldn't help us once again. But I went back down to confirm every room was dog friendly so we didn't end up with a room our dog couldn't go in. Then was told they could help us but after 9am. Came back right before 9 to check out of first room (which was paid for by my dad). Then was told they would get us a room but it wouldn't be the same one. Which was fine cause we had already packed up everything incase we had to move. Was there for about 15 mins and was then told she would have to do it later and would call me once house keeping was in to see if we could book the same room. We had places to be so we left. I didn't get a call after a couple hours. So my step mom called because she could tell at this point I was frustrated then told her they could keep us in the Same room and asked for my new card into to book since I was paying for this night. We had checked out from the room completely while we were gone. When we came back I got new keys for the same room. Thought okay cool we got it all worked out. Enjoyed the pool and our night there. Check out the next morning and the lady at the front desk tried to charge me for 2 nights even though my dad had already paid for the first night and we had checked out. So this transaction should have been totally separate and only one night. The lady at the desk admitted they had made a mistake but couldn't understand how it happened or how to fix it. We wanted a refund of one night because my dad had already paid for the other night on his card. she said she voided the first transaction on my card for two nights and only charged me for one but gave me a receipt with a balance owed on it. Then we heard the staff talking bad about us as we tried to enjoy our breakfast before we left. That is so unprofessional and when it was their mistakes! We were frustrated but we were not rude in any fashion and was just asking for the mistake to be corrected. Didn't ask for any extra or discount for trouble nothing. We also asked for a manager multiple times and even though the sign said someone was on duty was told there was no manager. My step mom is gonna write a complaint to high ups with names and more details. I will never stay here again and wouldn't recommend it to anyone. I am shocked at the inability of every single person there that couldn't do their job and of the lack of customer service. This we checked in at 10ish Friday the 26th and checked out Sunday around 8-9am. If that helps find the employees responsible.
Main location6223 197th Way SW Rochester Washington 98579 US(360) 858-5757
